Shipping policy
SHIPPING POLICY
Under Australian law, you must be over 18 years to purchase alcohol. By entering the Tin Shed Wines website, you acknowledge that you are over 18 years.
Once your payment has been approved we will book your delivery in through our provider, FastWay / Aramex, for next available pickup. Please allow 4-5 days for most metro areas and up to 10 days for more remote places. (Although delivery may occur sooner than quoted). Please note that wine will only be delivered to persons over 18 years of age.
You will receive an email notification once your order has been dispatched.
TRANSIT LOSS & DAMAGE
Should your delivery appear to have been lost in transit, you should:
Contact Tin Shed Wines as soon as possible with order details,
We will work closely with yourself and our primary freight carrier to ascertain the exact location of the goods,
In the event the goods cannot be located (and advise in writing to this effect), we will organise a replacement order to be re-delivered to you. If the same product is no longer available, we will discuss the following options with you:
- Send an alternate product of your choice from our range to the value of the original order,
- Provide you with a refund to the value of the original order.
- Should you receive a delivery that appears to have been damaged in transit, you can:
Refuse to accept delivery and ask the delivery service representative to return the product / order to sender. Once notification has been received that goods have been damaged in transit and are on their way back, we will arrange to send replacement product. If the same product is no longer available, we will discuss the following options with you:
- Send you an alternate product of your choice from our range to the value of the damaged product,
- Provide you with a refund to the value of the damaged product
If you have any concerns with your order, please contact us via any of the means provided on our contact page.