Shipping

Shipping Policy

Under Australian law, you must be over 18 years to purchase alcohol. By entering the Tin Shed Wines website, you acknowledge that you are over 18 years.

Once your payment has been approved we will book your delivery in through our provider, FastWay / Aramex, for next available pickup. Please allow 4-5 days for most metro areas and up to 10 days for more remote places. (Although delivery may occur sooner than quoted). Please note that wine will only be delivered to persons over 18 years of age.

You will receive an email notification once your order has been dispatched.

Online Ordering

Ordering Tin Shed wines via our secure shopping cart is a quick and easy option to purchase Tin Shed wines direct. Credit card details collected through the online payment system are encrypted and protected by Secure Socket Layer (SSL) technology.

Tin Shed Wines prices are displayed in Australian Dollars (AUD) and include GST and WET [Wine Equalisation Tax]. We accept payment via Visa and MasterCard. A tax invoice will be issued via email upon your order being successfully completed.

All wines are available on a while-stocks-last basis. Should a specific vintage of wine or wines ordered be sold out, we will call you to discuss suggested alternative wines.

Sales are available to persons over the age of 18 as is required by law.

Payment must be received before the wine will be dispatched.

Returns & Refunds

We take great care to deliver you exceptional wines. In the unlikely event you are not completely satisfied with your purchase of Tin Shed wines, please contact us on 0418 658 685 or via email to hello@tinshedwines.com, offering full details so that we can resolve the issue in an expedient manner.

Upon taking receipt of your wine, please note that we do not offer refunds on the basis of changed mind, or the purpose for its purchase no longer required (ie. event cancellation).

Should you receive a product that is different to that ordered, please contact us at your earliest convenience with as much detail as possible. We will endeavor to resend the product initially ordered. Should the ordered product no longer be available, we will work through the following options with you:

  • Provide you with an alternate product from our range to the value of the original order / items, or
  • We provide you with a refund to the value of the original order / items.

Transit Loss & Damage

Should your delivery appear to have been lost in transit, you should:

Contact Tin Shed Wines as soon as possible with order details,

We will work closely with yourself and our primary freight carrier to ascertain the exact location of the goods,

In the event the goods cannot be located (and advise in writing to this effect), we will organise a replacement order to be re-delivered to you. If the same product is no longer available, we will discuss the following options with you:

  • Send an alternate product of your choice from our range to the value of the original order,
  • Provide you with a refund to the value of the original order.
  • Should you receive a delivery that appears to have been damaged in transit, you can:

Refuse to accept delivery and ask the delivery service representative to return the product / order to sender. Once notification has been received that goods have been damaged in transit and are on their way back, we will arrange to send replacement product. If the same product is no longer available, we will discuss the following options with you:

  • Send you an alternate product of your choice from our range to the value of the damaged product,
  • Provide you with a refund to the value of the damaged product

If you have any concerns with your order, please contact us via any of the means provided on our contact page.

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